Business Correspondence
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Q 11. The communication process consists of three steps. In _____________, the receiver interprets the message and translates it into meaningful information.
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Q 12. Which of the following is not one of the steps in the communication process?
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Q 13. Language of a memo should be ___ and ___ to understand.
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Q 14. ___ is an exchange of facts, ideas, opinions or emotions by two or more persons.
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Q 15. Communication that takes place between the members of an organization within itself is ___.
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Q 16. A ___ connects the sender to the receiver.
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Q 17. at each stage in the process of communication, there is a possibility of interference which may hinder the process. Such interference is known as ___.
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Q 18. ___ aims at making people work together for the common good of the organization.
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Q 19. The person who transmits the message is called ___.
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