Service Marketing MCQs
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Q 51. is the only revenue generating element amongst the
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Q 52. Lois Kay is an experienced baker.She has decided to bake and decorate her daughter's wedding cake instead of ordering
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Q 53. In which of the following service situations would customers have the highest level of participation?
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Q 54. An airport with large,easily read
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Q 55. Hyatt Hotels has installed automated check-in machines at
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Q 56. Patients sitting in dental chairs are part of the element of the services marketing mix.
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Q 57. When a customer does not
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Q 58. By participating in the service delivery process,customers cocreate for themselves.
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Q 59. The difference between desired service and the level of service considered adequate is known as
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Q 60. What are the five principle dimensions to judge service quality?
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