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Q. People have to physically present themselves so that they become immersed within the service process. This type of service process is referred to as

Q. Which of the following is not a service?

Q. Which of the following is not an element of People?

Q. Costs that are planned and are accrued during the operating period regardless of the level of production and sales are called

Q. “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”

Q. The service a customer expects are called …………… service package?

Q. Direct labour cost and sales commissions cost incurred in services are called as………..

Q. Service marketing emerged as a separate field of study in the ……………

Q. As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………

Q. The perceived consequences of a consumer s purchase decision are