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Q. . ……………is the difference between customer expectations and perceptions.
Correct Answer - Option(C)
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Q. SSTs stands for …………….
Q. Internal marketing deals with
Q. …………… is a diagram/ map that visualize a service offering accurately
Q. strategy is where, price are kept lower than its
Q. As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………
Q. One of the advantages of requiring employees to wear uniforms is that it reduces the customers’ perception of_______.
Q. SERVQUALdimension that measures consumer views that reflect the security of the firm’s operation is the …………… dimension
Q. In which of the following service situations would customers have the highest level of participation?
Q. Banking is the example of …………….
Q. During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up
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