Q. Customers are primarily concerned with ______________
  • (A) communicatio n, courtesy, and credibility of the sales person
  • (B) competence, courtesy, and security of the sales person
  • (C) competence, responsiveness, and reliability of the sales person
  • (D) communication, responsiveness, and cleverness of the sales person
💬 Discuss
✅ Correct Answer: (A) communicatio n, courtesy, and credibility of the sales person
Q. "Quality is defined by the customer" is
  • (A) an unrealistic definition of quality
  • (B) a user-based definition of quality
  • (C) a manufacturing- based definition of quality
  • (D) a product-based definition of quality
💬 Discuss
✅ Correct Answer: (B) a user-based definition of quality
Q. Quality practices must be carried out ______________
  • (A) at the start of the project
  • (B) throuout the life of the project
  • (C) at the end of the project
  • (D) no neeed to carry out quality practices
💬 Discuss
✅ Correct Answer: (B) throuout the life of the project
Q. The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________
  • (A) 80/20 rule.
  • (B) pareto rule
  • (C) negotiation rule
  • (D) all of the above
💬 Discuss
✅ Correct Answer: (A) 80/20 rule.

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