Business Communications

Q 221. Communication with superiors involves:

(A) problem solving
(B) disciplinary matters
(C) welfare aspects
(D) public relations
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Q 222. Functional coordination is one important reason for communicating with:

(A) superiors
(B) peers
(C) subordinates
(D) employees’ unions
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Q 223. All the following are external stakeholders of an organization, except:

(A) media
(B) government
(C) suppliers
(D) shareholders
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Q 224. Which of the following are examples of written communication?

(A) letters and voicemail
(B) reports and email
(C) circulars and voicemail
(D) presentations and email
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Q 225. Which of the following are examples of oral communication?

(A) meetings, memos and presentations
(B) meetings, memos and performance reviews
(C) meetings, presentations and performance reviews
(D) reports, presentations and performance reviews
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Q 226. The two broad areas of communication are:

(A) oral and written communication
(B) verbal and written communication
(C) verbal and non-verbal communication
(D) oral and non-verbal communication
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Q 227. The number of key elements in the communication process is :

(A) five
(B) six
(C) seven
(D) four
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Q 228. Communication starts with:

(A) message
(B) sender
(C) channel
(D) feedback
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Q 229. Communication is derived from a Latin word “Communis” which means

(A) community
(B) share
(C) common
(D) marxist
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