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Q. The five pillars of TQMinclude- product,process,system,people,and…………...

Q. ……………….includes design and administration of systems to control the flow of materials, WIP and finished inventory to support business unit strategy.

Q. Which is not a part of basic systems of codifications?

Q. ………….management should know much additional revenue would be generated through incremental improvements in the quality of customer service provided.

Q. ……….requires cradle –to –cradle logistics

Q. ……………and physical distribution are the two major operations of logistics.

Q. In supply chain process………….is defined as “the act of buying all those activities necessary to acquire goods and services consistent with user requirements.

Q. Hybrid marketing systems are also called………… .

Q. The managing change by developing a cohesive environment in the organization is included in …………….stage of strategic planning process.

Q. ………… emphasis on ‘to do what you are best at and leave all other non- value-added activities to more suited players’.