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Q. ……….is a standard of performance.

Q. At………… level ,the CRM process provides the framework for managing relationships with customers .

Q. Marketing logistics in logistics management known as………..

Q. ………… emphasis on ‘to do what you are best at and leave all other non- value-added activities to more suited players’.

Q. Inspection, scrap, and repair are examples of

Q. The fundamental objective of supply chain management is……….

Q. The overall performance of corporate enterprises in terms of increased productivity ,profitability, and market share were the out put in………..stage of logistic evolution.

Q. Productivity can be improved by

Q. ………..technical report (1981)defines logistics as the science of planning and carrying out the movement and maintenance of forces.

Q. ………….. is a set of approaches utilized to efficiently intergrate suppliers ,manufacturers,warehouses,and stores,so that merchandise is produced and distributed,at the right quantities,to the right location ,and at the right time,in order to minimize system wide costs while satisfying service level requirements.