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Q. In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.

Q. ……….requires cradle –to –cradle logistics

Q. ………..is a part of supply chain management

Q. A corporate VMS has the advantage of controlling the entire distribution chain under…………

Q. In order to build quality in the culture, a……………..is established to provide overall direction.It is the driver for the TQM engine.

Q. Which of the following are the primary functions of all organizations?

Q. Identify from the following list a major strategic risk associated with outsourcing.

Q. To reduce inventory management costs, many companies use a system called…………, which involves carrying only small inventories of parts or merchandise,often only enough for a few days of operation.

Q. The effective implementation of logistic strategy includes in………… stage.

Q. Broadly quality does not include