Q. The principles of the business process re-engineering (BPR) approach do NOT include:
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(A)
Checking that all internal customers act as their own suppliers to identify problems.
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(B)
Scrapping any process line over two years old and starting again from scratch.
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(C)
Striving for improvements in performance by radical rethinking and redesigning the process.
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(D)
Rethinking business processes cross-functionally to organise work around natural information flows.
✅ Correct Answer: (B)
Scrapping any process line over two years old and starting again from scratch.