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Q. Managing the peak demand becomes difficult due to …………... nature

Q. A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?

Q. Service is somewhat like a

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Q. Service failures involving problematic customer include .

Q. Which one of them not included in SERVQUAL model dimensions?

Q. …………..is defined a the caring, individualized attention that the firm provides its customers.