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Q. Which pricing strategies encourage the customer to expand his/her dealings with the service provider?

Q. SERVQUAL model was developed and implemented by the ……………..

Q. Word-of-Mouth communication networks are particularly important for service firms because

Q. Services that do not meet customer expectations are called

Q. In information Process type of services, informations act as

Q. A buyer’s perception of value is considered a trade-off between

Q. . ……………is the difference between customer expectations and perceptions.

Q. In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.

Q. Customer satisfaction can be defined by comparing

Q. If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction