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Q. Match the following sets of topology categories and their examples. First Set: I. Internal failure costs II. External failure costs III. Appraisal costs, IV. Prevention costs Second Set: A. Costs of scrap. B. Design and development of new quality equipment C. Cost of inspecting upon arrival. D. Warranty claims.

Q. E-mail marketing has to make strategic plans regarding outbound and inbound emails. E-mail is most widely used as a prospect conversion and customer retention tool. A database of customer names, email addresses and profile information used for e-mail marketing is usually known as:

Q. An organisation's supply chain can be viewed from a system's perspective that starts with the acquisition of resources which are then transformed into products or services. Simply, put the sequence is represented:

Q. Important business challenges of business, which are the main driving reasons for adoption of ERP systems are

Q. A value chain analysis provides an analytical framework for an organisation to examine individual activities and determine value added at each stage. The principles can also be applied to an organisation's external value stream analysis which considers how the whole production and delivery process can be made more efficient. The activities can be categorized into those:

Q. Sub modules of Sales and Distribution modules are: I. Order Management II. Warehouse Management III. Foreign Trade IV. Sales Support

Q. Accepting that a customer has agreed to opt-in to receive further information, with customer profiling the minimum amount of online information that needs to be collected is an e-mail address. What is really required though to decide if the customer is a good potential target for further communications?

Q. Which of the following mathematical expressions can be employed to compute inventory cost?

Q. Which of the following is a recommendation that will successfully implement an enterprise wide system?

Q. Internally focused systems support _____________ within the organization.