Q. Formal communication may take place between

  • (A) Superior and subordinate
  • (B) Subordinate and superior
  • (C) Two managers at the same level
  • (D) All of the above
πŸ’¬ Discuss
βœ… Correct Answer: (D) All of the above

Q. Upward communications refer to flow of communication from

  • (A) Subordinate to superior
  • (B) One departmental manager to another
  • (C) Superior to subordinate
  • (D) All of the above
πŸ’¬ Discuss
βœ… Correct Answer: (A) Subordinate to superior

Q. Downward communications refer to flow of communication from

  • (A) One departmental manager to another
  • (B) Superior to subordinate
  • (C) Subordinate to superior
  • (D) All of the above
πŸ’¬ Discuss
βœ… Correct Answer: (B) Superior to subordinate

Q. Lateral communication takes place from

  • (A) First to second division of the same organization
  • (B) Superior to subordinate
  • (C) Subordinate to superior
  • (D) All of the above
πŸ’¬ Discuss
βœ… Correct Answer: (A) First to second division of the same organization

Q. Which of the following is not a type of communication barriers?

  • (A) Semantic barriers
  • (B) Psychological barriers
  • (C) Rational barriers
  • (D) Organizational barriers
πŸ’¬ Discuss
βœ… Correct Answer: (C) Rational barriers

Q. Which of the following ways help in improving the communication effectiveness?

  • (A) Ensuring proper feedback
  • (B) Being a good listener
  • (C) Ensuring follow up patience
  • (D) All of the above
πŸ’¬ Discuss
βœ… Correct Answer: (D) All of the above

Q. On the successful completion of two years in a company, Harsh received a letter confirming his job as permanent employee. Identify the need of Harsh being fulfilled as per Maslow’s Need Hierarchy Theory.

  • (A) Esteem Needs
  • (B) Security Needs
  • (C) Self Actualisation Needs
  • (D) Basic Physiological Needs
πŸ’¬ Discuss
βœ… Correct Answer: (B) Security Needs

Q. Identify the style of leadership in which the superior uses file forces from within the groups in order to establish control.

  • (A) Autocratic leadership
  • (B) Democratic leadership
  • (C) Laissez-faire leadership
  • (D) Authoritarian leadership
πŸ’¬ Discuss
βœ… Correct Answer: (C) Laissez-faire leadership

Q. Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?

  • (A) Security Needs
  • (B) Belonging Needs
  • (C) Self Actualisation Needs
  • (D) Basic Physiological Needs
πŸ’¬ Discuss
βœ… Correct Answer: (D) Basic Physiological Needs

Q. Which of the following is not an assumption of Maslow’s theory?

  • (A) People’s behavior is not based on their needs.
  • (B) Satisfaction of such needs influences their behavior.
  • (C) A satisfied need can no longer motivate a person; only next higher level need can motivate him.
  • (D) A person moves to the next higher level of the hierarchy only when the lower need is satisfied.
πŸ’¬ Discuss
βœ… Correct Answer: (A) People’s behavior is not based on their needs.

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