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Q. Who created the PESTL framework?

Q. In the simplest terms, _____ are deeds, processes and performances.

Q. Which of the following is not included in seven Ps of the marketing mix given by Booms and Bitner?

Q. What are the five principle dimensions to judge service quality?

Q. Which of the following is not a tangible dominant?

Q. Tata Sky is the joint venture of Tata and …………….

Q. Customer satisfaction can be defined by comparing

Q. If the customers views service as ……………. They care more about price than provider.

Q. A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?

Q. Customer competencies can be described as