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Q. ……………are the only service distributors which do not require direct human interactions.

Q. Which of the following is not an element of People?

Q. The solution to price competition is to develop a differentiated

Q. Tata Sky is the joint venture of Tata and …………….

Q. Which of the following is not a tangible dominant?

Q. …………… are those qualities that buyers evaluate before purchase

Q. “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”