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Q. Which of the following is not a type of service encounters?

Q. The service-quality model identifies………….. gaps that result in unsuccessful delivery.

Q. If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction

Q. Banking is the example of …………….

Q. Costs that are planned and are accrued during the operating period regardless of the level of production and sales are called

Q. …………..is defined a the caring, individualized attention that the firm provides its customers.

Q. is about the normal work of creation, pricing,

Q. Service failures involving problematic customer include .

Q. Which of the following is not an element of physical evidence?

Q. Service cannot be stored. This describes the ……………. Characteristic of services