Building long-term relationships with customers is essential for any business. The application of technology to achieve CRM is a key element of e-business but what does CRM stand for? | Faculties

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Ram Sharma

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Q. Building long-term relationships with customers is essential for any business. The application of technology to achieve CRM is a key element of e-business but what does CRM stand for?

(A) Customer relationship management
(B) Customer retailing management
(C) Consumer relationship management
(D) Customer resource management

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✅ Correct Answer: (A) Customer relationship management

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