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Q. Enterprise resource planning (ERP)

Q. Supply chain management is essentially the optimisation of material flows and associated information flows involved with an organisation's operations. To manage these flows, e-business applications are essential to bring such benefits as noted in 'Internet retailing' in 2010 which reported that the average rates of return to a high street retailer could be as high as 10%. What did the same source report as the average rate of return for UK e-commerce sites?

Q. A marketing campaign will not be successful if the costs of acquiring site visitors and customers are too high. The term used to describe the cost of acquiring a new customer is known as:

Q. The value chain connection between a firm and its customers is called:

Q. Components of a CRM system are: I. Users II. Hardware and Operating Systems III. CRM Software IV. Business Processes

Q. The transportation of finished goods, raw materials, or supplies is:

Q. ERP can be used in _________.

Q. What would be the total cost of inventory, if a firm holds 200 units of a product ‘A’,where the carrying cost is Rs. 2 per unit?

Q. Legacy systems:

Q. In the manufacturing industry MRP is the fundamental concept of ___________.