Enterprise Performance Management (EPM) MCQs and Notes

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📊 Enterprise Performance Management (EPM)
Q. The following are basic elements in which Continuous Improvement framework (leadership; planning; service orientation; information and analysis; employees and workplace climate; process management; excellence levels and trends
  • (A) Six Sigma
  • (B) Total Quality Management (TQM)
  • (C) Zero Defect
  • (D) Malcolm Baldridge Quality Award
💬 Discuss
✅ Correct Answer: (D) Malcolm Baldridge Quality Award
📊 Enterprise Performance Management (EPM)
Q. The drive in world markets to produce superior goods has led some countries to recognize or award prizes. What is the name of U.S. prize for developing quality products:
  • (A) the Deming Prize
  • (B) Malcolm Baldridge National Quality Award
  • (C) the J.D. Power Award
  • (D) the K.C. Irving Quality Award
💬 Discuss
✅ Correct Answer: (B) Malcolm Baldridge National Quality Award
📊 Enterprise Performance Management (EPM)
Q. The Balanced Scorecard approach has been criticized for leaving out certain measures. One of these is:
  • (A) Financial measures
  • (B) Employee satisfaction measures
  • (C) Customer satisfaction measures
  • (D) Technological innovation measures
💬 Discuss
✅ Correct Answer: (B) Employee satisfaction measures
📊 Enterprise Performance Management (EPM)
Q. Responsibility reports for cost centers
  • (A) Distinguish between fixed and variable costs
  • (B) Use static budget data
  • (C) Include both controllable and non-controllable costs
  • (D) Include only controllable costs
💬 Discuss
✅ Correct Answer: (D) Include only controllable costs
📊 Enterprise Performance Management (EPM)
Q. Pitfalls exists the same as with any new technology or management tool. All of the following describe these pitfalls except
  • (A) Some companies use too few measures in their score
  • (B) Some companies include too many measures
  • (C) A poor scorecard is the biggest threat and one of the dangerous pitfalls
  • (D) Some companies do not know how to implement the effective drivers of performance
💬 Discuss
✅ Correct Answer: (C) A poor scorecard is the biggest threat and one of the dangerous pitfalls
📊 Enterprise Performance Management (EPM)
Q. If return on investment is a measure used on the balanced scorecard, under which perspective would it be listed
  • (A) Financial perspective
  • (B) Customer perspective
  • (C) Learning and growth perspective
  • (D) Internal business perspective
💬 Discuss
✅ Correct Answer: (A) Financial perspective

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