Enterprise Systems MCQs and Notes

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📊 Enterprise Systems
Q. The 'value chain' idea is a concept that has been well established for the past three decades and it refers to considering key activities that an organization can conduct to add value for the customer. It traditionally distinguished between primary activities and support activities. Why is this concept regarded as outdated with the development of e-business?
  • (A) There is a clear distinction between primary and support activities
  • (B) The concept still holds and does not need revision
  • (C) The support activities offer far more than just support
  • (D) Support activities have been subsumed under primary activities
💬 Discuss
✅ Correct Answer: (A) There is a clear distinction between primary and support activities
📊 Enterprise Systems
Q. Logistics is an integral part of supply chain management. Which explanation best represents outbound logistics?
  • (A) A supply chain that emphasises distribution of a product to passive customers
  • (B) The management of material resources entering an organisation from its suppliers and other partners
  • (C) An emphasis on using the supply chain to deliver value to customers who are actively involved in product and service specification
  • (D) The management of resources supplied from an organisation to its customers and intermediaries
💬 Discuss
✅ Correct Answer: (A) A supply chain that emphasises distribution of a product to passive customers
📊 Enterprise Systems
Q. An organisation's supply chain can be viewed from a system's perspective that starts with the acquisition of resources which are then transformed into products or services. Simply, put the sequence is represented:
  • (A) Process - inputs - outputs
  • (B) Sourcing - input - process - outputs
  • (C) Inputs - outputs - process
  • (D) Inputs - process – outputs
💬 Discuss
✅ Correct Answer: (A) Process - inputs - outputs
📊 Enterprise Systems
Q. Supply chain (SC) management involves the coordination of all supply activities of an organisation from its suppliers to the delivery of products to its customers. There are various features associated with this area of e-commerce and which refers to what is known as efficient consumer response (ECR):
  • (A) Creating and satisfying customer demand by optimizing strategies, promotions and product introductions
  • (B) The links between an organisation and all partners involved
  • (C) Transactions between an organisation and its customers and intermediaries
  • (D) None of the above
💬 Discuss
✅ Correct Answer: (A) Creating and satisfying customer demand by optimizing strategies, promotions and product introductions
📊 Enterprise Systems
Q. Supply chain management is essentially the optimisation of material flows and associated information flows involved with an organisation's operations. To manage these flows, e-business applications are essential to bring such benefits as noted in 'Internet retailing' in 2010 which reported that the average rates of return to a high street retailer could be as high as 10%. What did the same source report as the average rate of return for UK e-commerce sites?
  • (A) 15%
  • (B) 22%
  • (C) 12%
  • (D) 18%
💬 Discuss
✅ Correct Answer: (B) 22%

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