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Q. ‐‐‐‐‐‐ is referred to as segmentation.

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Q. …………………is not an e-payment media.

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Q. ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ can be achieved only when all personal within the organization understand the importance of the customer.

Q. ……………………….was first used by Eugene J Kelly.