Q. Transactional analysis (TA) was developed by:
✅ Correct Answer: (D)
Eric Berne
Business Communication MCQs and Notes
Q. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
✅ Correct Answer: (C)
Perception
Q. Chronemics is also known as------- language.
✅ Correct Answer: (B)
Time
Q. Communication meant for changing the attitude of others is known as----------- - communication.
✅ Correct Answer: (C)
Persuasive
Q. Which of the following is not a component of attitude?
✅ Correct Answer: (C)
Openness
Q. ----------- is a person's belief about his' or her chances of successfully accomplishing a specific task.
✅ Correct Answer: (D)
Self Efficacy
Q. "The concept the individual has of himself as a physical, social and spiritual or moral being" is:
✅ Correct Answer: (C)
Self concept
Q. An important function of -------- listening is to build a rapport with another person
✅ Correct Answer: (C)
Relationship listening
Q. Four essential elements of good listening process are:
✅ Correct Answer: (B)
Attention, Hear, Understand, Remember
Q. ----------listening occurs when you go beyond what is being said and try to fathom what is not being said.
✅ Correct Answer: (A)
Deep