Q. According to Proxemics (space language), zones are classified into------- categories
✅ Correct Answer: (B)
4
Business Communication MCQs and Notes
Q. ----------- means the position in which you hold your body when standing or sitting.
✅ Correct Answer: (B)
Postures
Q. According to Richard Fitch, in communication process 90% belongs to ----------
✅ Correct Answer: (B)
Non-verbal communication
Q. -----------is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.
✅ Correct Answer: (D)
Non-Verbal communication
Q. All of the following are examples of verbal communication EXCEPT:
✅ Correct Answer: (B)
symbols
Q. Communication barriers are;
✅ Correct Answer: (C)
Obstacles that interfere with the understanding of a message.
Q. Listening, reading, speaking and writing are all types of :
✅ Correct Answer: (A)
Communication skills.
Q. __________ is the process of exchanging messages between a seller and a customer.
✅ Correct Answer: (B)
Business Communication
Q. Conciseness of message refers to:
✅ Correct Answer: (D)
Brevity
Q. The clarity in communication could be achieved by which of the following techniques?
✅ Correct Answer: (D)
All the above