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Q. A ……………..is a written document, inspirational in contents and specify clearly what is acceptable or unacceptable behavior at workplace and beyond, when the employees represent their organizations outside.

Q. is defined as a chain of superiors ranging from the ultimate authority to the lowest ranks

Q. ………specifies methods for reporting violations, disciplinary actionfor violations and the structure of the due process to be followed

Q. ……………….is a new framework for decisions making on all levels that is based on resource management of the whole

Q. Which is/are the benefits of TQM

Q. …..seeks to determine normsand values

Q. According to....................approach, management is a logical process and it can be expressed in terms of mathematical symbols and relationships.

Q. ……is a set of values, beliefs, goals, norms and ways of solvingproblems by the members of the organization.

Q. According to functional foremanship, the speed boss, Inspector, foreman and gang boss are entrusted with the........................... aspect of work.

Q. …..is undertaken to find out the one best way of doing the thing