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Q. ….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes

Q. A ……………..is a written document, inspirational in contents and specify clearly what is acceptable or unacceptable behavior at workplace and beyond, when the employees represent their organizations outside.

Q. ……represent an individual’s highest priorities and deeply held driving forces.

Q. Scientific Management were more concerned with the problems at the ...................................... levels

Q. ………specifies methods for reporting violations, disciplinary actionfor violations and the structure of the due process to be followed

Q. The book “Creative Experience” was written by ………………..

Q. ……is primarily concerned with the relationship of businessgoals and techniques to specifically human ends

Q. Which is not a pillar of TQM

Q. According to................ principle, there should always exist one head and one plan for a group of activities having the same objective

Q. …….developed the concept of Management byObjectives