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Q. …….developed the concept of Management byObjectives

Q. …………….is a process that allows people to make decisions based on their deeper values which will be economically, socially and environmentally sound.

Q. ……..has defined the basic problem of managing as the art of “knowing exactly what you want men to do and then see that they do it in the best and cheapest way”

Q. …..has given the concept of administrative man as the model for decision making

Q. …………….is the character of communication, in a formal organization by virtue of which it is accepted by a member of the organization as governing the action he contributes

Q. A ……………..is a written document, inspirational in contents and specify clearly what is acceptable or unacceptable behavior at workplace and beyond, when the employees represent their organizations outside.

Q. Which is/are the benefits of TQM

Q. ….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes

Q. …..is the process of identifying and grouping of work to beperformed

Q. The word “quality” suggests ……in every aspect of the organization