Q. The service a customer expects are called …………… service package?
✅ Correct Answer: (B)
Primary
Service Marketing MCQs and Notes
Q. Added features to an offering are called …………… service features?
✅ Correct Answer: (C)
Secondary
Q. Which of the following is not an element of physical evidence ?
✅ Correct Answer: (D)
Flow of activities
Q. In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
✅ Correct Answer: (B)
Feed forward
Q. Which of the following is not generally accepted as being part of the extended marketing mix for service?
✅ Correct Answer: (C)
Practice
Q. ………… describes the employees skill in serving the client
✅ Correct Answer: (B)
External marketing
Q. A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?
✅ Correct Answer: (D)
Services
Q. Which one is the reason behind the growth of services
✅ Correct Answer: (D)
All of the above
Q. Service sector comes under which sector of the economy?
✅ Correct Answer: (C)
Tertiary