Q. "Quality is defined by the customer" is
✅ Correct Answer: (B)
a user-based definition of quality
Emerging Trends in Management MCQs and Notes
Q. From the following which one is not included in quality cost.
✅ Correct Answer: (D)
implicit cost
Q. Broadly quality does not include
✅ Correct Answer: (D)
price
Q. Quality planning does not include
✅ Correct Answer: (C)
determine levels of management
Q. The five pillars of TQMinclude- product,process,system,people,and…………...
✅ Correct Answer: (C)
leadership
Q. Public responsibility is a…………..in TQM.
✅ Correct Answer: (D)
principle
Q. In order to build quality in the culture, a……………..is established to provide overall direction.It is the driver for the TQM engine.
✅ Correct Answer: (A)
quality council
Q. ………..is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.
✅ Correct Answer: (D)
quality circles
Q. ………..is a company wide strategy to cut lead times in all phases of manufacturing and office operation.
✅ Correct Answer: (B)
qrm
Q. ………is a information system to harmoniously control the production quantities in every process .It is a tool to achieve just –in – time production.
✅ Correct Answer: (A)
kenban system