πŸ“Š Business Communications
Q. Which of the following indicates the correct sequence of the elements of communication in the communication process?
  • (A) sender, receiver, channel, message, feedback
  • (B) receiver, feedback, sender, message, channel
  • (C) sender, channel, message, feedback, receiver
  • (D) sender, message, channel, receiver, feedback
πŸ’¬ Discuss
βœ… Correct Answer: (D) sender, message, channel, receiver, feedback
πŸ“Š Business Communications
Q. A GD is highly structured because:
  • (A) it is coordinated by a moderator
  • (B) it measures group communication skills
  • (C) members have to listen to the views of others
  • (D) the topic, time and number of participants are all decided in advance
πŸ’¬ Discuss
βœ… Correct Answer: (D) the topic, time and number of participants are all decided in advance
πŸ“Š Business Communications
Q. The resume should be written before the job application letter because:
  • (A) the resume is seen first
  • (B) the resume helps to decide what to highlight in the letter
  • (C) the resume is more important than the letter
  • (D) most employers do not read application letters
πŸ’¬ Discuss
βœ… Correct Answer: (B) the resume helps to decide what to highlight in the letter
πŸ“Š Business Communications
Q. Objectivity in a business report means the following:
  • (A) use of active voice
  • (B) use of passive voice
  • (C) use of the first person pronoun
  • (D) emphasizing the doer of the action
πŸ’¬ Discuss
βœ… Correct Answer: (B) use of passive voice
πŸ“Š Business Communications
Q. A news release is more credible than advertising because:
  • (A) it is carried free by the medium
  • (B) it announces a new development in the company
  • (C) it is accepted by the medium
  • (D) it is more interesting and newsworthy
πŸ’¬ Discuss
βœ… Correct Answer: (C) it is accepted by the medium
πŸ“Š Business Communications
Q. Consideration in a business letter means:
  • (A) stressing the “me” attitude
  • (B) using first person pronouns
  • (C) stressing the “you” attitude
  • (D) appealing to the sender’s interest
πŸ’¬ Discuss
βœ… Correct Answer: (C) stressing the “you” attitude
πŸ“Š Business Communications
Q. An intranet differs from an extranet in the following way :
  • (A) intranet is a private website
  • (B) intranet is meant only for internal stakeholders
  • (C) intranet is more suitable for large organizations
  • (D) intranet is expensive to maintain
πŸ’¬ Discuss
βœ… Correct Answer: (B) intranet is meant only for internal stakeholders
πŸ“Š Business Communications
Q. A memo is known as an inter office memo because :
  • (A) it is used to communicate with peers
  • (B) it is used to communicate with superiors
  • (C) it is used to communicate with subordinates
  • (D) it is used to communicate between all levels in the organization
πŸ’¬ Discuss
βœ… Correct Answer: (D) it is used to communicate between all levels in the organization
πŸ“Š Business Communications
Q. “ A meeting without an agenda is like a ship without a destination.” This means that the meeting :
  • (A) has no goal
  • (B) lacks leadership
  • (C) is inconclusive
  • (D) is disorganized
πŸ’¬ Discuss
βœ… Correct Answer: (A) has no goal
πŸ“Š Business Communications
Q. Reading the lines of a written text means:
  • (A) gaining in-depth understanding
  • (B) superficial understanding of words
  • (C) understanding the intended meaning
  • (D) going beyond the intended meaning
πŸ’¬ Discuss
βœ… Correct Answer: (B) superficial understanding of words