Q. As per service quality model, the willingness to assist customer and offer prompt service is ……………
✅ Correct Answer: (A)
Responsiveness
Service Marketing MCQs and Notes
Q. As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………
✅ Correct Answer: (B)
Reliability
Q. The service-quality model identifies………….. gaps that result in unsuccessful delivery.
✅ Correct Answer: (C)
5
Q. ………….. is about motivating and training employees to serve customers well
✅ Correct Answer: (B)
Internal marketing
Q. ………….. Is about the normal work of creation, pricing, distribution, and promotion of service to customers.
✅ Correct Answer: (A)
External marketing
Q. Holistic marketing for services demands
✅ Correct Answer: (D)
All of the above
Q. If the customers views service as ……………. They care more about price than provider.
✅ Correct Answer: (B)
Homogeneous
Q. Which of the following takes place at retailers end?
✅ Correct Answer: (D)
Exchange
Q. The term marketing refers to
✅ Correct Answer: (C)
A philosophy that stresses customer values & satisfaction
Q. …………… are the services which are connected to the period to which the product are purchased from the seller
✅ Correct Answer: (A)
Tangible service